TERMS & CONDITIONS

Please read the Terms and Conditions carefully before purchasing your order. In order to obtain your order, you must understand and be in compliance with these terms of service. The Terms and Conditions apply to all who would like to place an order.

Trunk Pick-up: (This is due to the COVID-19 Pandemic) 

  • Free 

  • Pick location will be in Allen Park, MI. You will receive a pick-up location within 48 hours of purchase. 

  • Orders purchased by Thursday 5:00 pm EST will be ready for pick up by 6:00 pm EST on Saturday

  • If orders are not picked up within 48 hours by 5:00 pm EST on Saturday or by an agreed pick-up time, date, and locati0on, you will be forfeiting your order with no refund. 

  • If you would like to receive your order during the weekday, it must be made at least one week in advance. Please send a message under the “Special Order" tab for more information.

Delivery: 

  • Flat rate: $10 dollars within a 20-minute drive from Allen Park, MI only.  

  • Orders purchased by Thursday 5:00 pm EST will be ready for delivery by 6:30 pm EST Saturday or via an agreed-upon and scheduled time, date, and location between both parties.

  • The customer will be emailed within 48 hours of purchase for arrangements to be made. 

  • Blank Canvas Cookies will wait for 10 minutes at the agreed-upon time, date, and location for purchase to be received. If the customer is not visible, you will be forfeiting your order with no refund.

Shipping: 

  • Flat rate: $10 dollars Nationwide.

  • Orders purchased by Thursday 5:00 pm EST will be shipped out by the following Monday or Tuesday of next week.

  • You will be notified within 48 hours of purchase of when your order will be shipped.  

  • Orders will be sent through USPS Priority Mail which will get delivered between 1-3 business days. Due to the shelf life of the cookies, orders are delivered through this time frame to ensure the freshness of the product. 

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If that is the case, you will be notified via email or telephone. 

  • Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via e-mail or telephone.

  • Blank Canvas Cookies will not liable for any products damaged or lost during shipping. If you received your order damaged, please contact USPS to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • If ordering more than one box to the same location, a special order will need to be placed. Please send a message under the “Contact Tab” for more information. 

  • Payment Options: Full payment at checkout must be received before obtaining your order. Accepted Cards include: MasterCard, American Express, Discover, JCB, or UnionPay logo. 

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For more information, please email us at info@blankcanvascookies.com or call us at (248)-579-0702

Metro Detroit, Michigan

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